1. Who we are
Kodikas Lab provides custom software development, cloud infrastructure, cybersecurity, and software products. For privacy-related requests, contact us at contact@kodikaslab.com.
2. Information we collect
We may collect the following categories of information:
- Contact and identity data — name, email address, phone number, company name, and messages you send through our contact form or email.
- SMS and communications data — mobile number, message content, delivery status, and consent records when you opt in to text messaging. See our SMS Messaging Consent page.
- Product and usage data — account details, configuration settings, logs, and interaction data when you use SCE, Zrap, Boaz, or other Kodikas Lab platforms.
- Technical data — IP address, browser type, device information, pages visited, and approximate location derived from IP when you browse our website.
- Business relationship data — billing information, contracts, support tickets, and project-related materials for customers and partners.
We do not knowingly collect personal information from children under 16. If you believe a child has provided us data, contact us and we will delete it.
3. How we use your information
We use personal information to:
- Respond to inquiries and provide customer support
- Deliver, operate, and improve our products and professional services
- Send transactional SMS messages (appointments, reminders, support) where you have consented
- Process contracts, invoices, and business administration
- Secure our systems, prevent fraud, and meet legal obligations
- Analyze aggregated or de-identified usage to improve performance and reliability
We do not sell your personal information.
4. Legal bases (EEA, UK, and similar regions)
Where applicable law requires a legal basis, we rely on:
- Contract — to perform services you requested
- Consent — for SMS messaging and optional marketing communications
- Legitimate interests — to operate and secure our business, subject to your rights
- Legal obligation — where we must comply with law
5. How we share information
We may share personal information with:
- Service providers — cloud hosting (e.g., AWS), messaging carriers and platforms (e.g., Twilio), analytics, email, and AI infrastructure partners that process data on our behalf under contractual safeguards
- Professional advisors — lawyers, accountants, or auditors when necessary
- Business transfers — in connection with a merger, acquisition, or asset sale, with notice where required
- Authorities — when required by law or to protect rights, safety, and security
We require processors to use data only for the purposes we specify and to apply appropriate security measures.
6. International transfers
We operate globally and may process data in countries other than your own. Where required, we use appropriate safeguards (such as standard contractual clauses) for cross-border transfers.
7. Data retention
We retain personal information only as long as needed for the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements. SMS consent records are retained as required for carrier and regulatory compliance.
8. Security
We implement technical and organizational measures designed to protect personal information, including encryption in transit, access controls, and secure development practices. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
9. Your rights and choices
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Object to or restrict certain processing
- Withdraw consent (including SMS — reply STOP or contact us)
- Port data you provided to us in a structured format
- Lodge a complaint with a supervisory authority
To exercise these rights, email contact@kodikaslab.com. We may need to verify your identity before responding.
SMS preferences
You can opt out of SMS at any time by replying STOP to a message or contacting us. Message and data rates may apply. See SMS Messaging Consent for program details.
Cookies and similar technologies
Our website may use essential cookies and local storage (for example, session preferences). Third-party widgets (such as our chat assistant) may set their own cookies subject to their policies. You can control cookies through your browser settings.
10. Third-party links and services
Our website may link to third-party sites or embed third-party services. We are not responsible for their privacy practices. Review their policies before providing personal information.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised version on this page with an updated effective date. Material changes may be communicated by email or notice on our website where appropriate.
12. Contact us
Questions about this Privacy Policy or our data practices:
Kodikas Lab
Email: contact@kodikaslab.com
Website: kodikaslab.com